From The Heart: Proud Moment
by
Chantai Snellgrove 
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My Aha moment
A couple of weeks ago my daughter came home with a surprise for me after she had been out to lunch with her companion at Olive Garden. She presented me with an envelope. Kailee works one day a week for two hours as a hostess. Inside the envelope was a printout of responses from the online surveys that a lot of restaurants ask their guests to fill out. Someone had listed Kailee as a great hostess and stated that she was pleasant and kind as she greeted them with a smile. Inside the envelope was also a pin (or “flair” as some call it) given to her by her Olive Garden Manager. The pin said she had achieved “100% Guest Delight”!
Tears immediately filled my eyes.
It was, and is, such a proud moment. Kailee beamed with pride. She had only been working at Olive Garden for three days!! As I reflected on this achievement (and very proud moment) over the next couple of days, I was reminded how far she has come and the unlimited possibilities that lie ahead for her…things I couldn’t have even imagined a few years back. The “aha” struck
I have learned so much from all of our magazine contributors over the years as well as those that have been featured. I have learned from the support shared on our Facebook page, too. That which I have learned I have been able to apply it to my daughter’s life. Kailee’s progress is a HUGE “THANK YOU” to all of you.
I’m not sure how many are aware that this magazine was born out of my own frustrations. I wanted help, needed services, and suffered from money constraints like so many of you. This proud moment seemed to bring it all full circle: we ARE making a difference. This is evidenced in my own child and the culmination of a pin for doing a good job!
Thank you to all of you for helping me and for helping my family and my daughter achieve more. From the bottom, and from all sides of my heart, I am forever grateful!!
All the best,
Chantai Snellgrove
Founderand Editorial Director
[email protected]
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