SAY PLEASE AND THANK YOU
When a customer leaves your business, thank them for coming in. Say “Thank you” in a warm and genuine manner. Or say “Thank you for coming in. I look forward to seeing you again.”
Sometimes a telephone call, letter, or card is appropriate and meaningful. For example, when you receive a gift from your grandparents, don’t text or email to thank them. Call and thank them on the phone or mail them a thank-you card or letter. Do this within five days of receiving the gift.
SAY “YOU’RE WELCOME”
When someone says “Thank you,” answer with a smile and a polite “You’re welcome.” Don’t answer with “No problem,” “Sure,” or “Yep.” Always treat others with the utmost respect.
WIRED TIP: “Please,” “Thank you,” and “You’re welcome” are just as important over the phone and online as they are face-to-face.
Excerpted from Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World, Copyright © 2014 by Kirt Manecke. Smile & Succeed for Teens is the winner of the Mom’s Choice Gold Award honoring excellence, Teachers Choice Award, IPPY Gold Award recognizing excellence, and is endorsed by Temple Grandin. Visit www.SmiletheBook.com.