211: More than just a crisis hotline
Sharing…211: More than just a crisis hotline
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Did you know that 211 is not just a crisis hotline?
Today’s purposeful conversation today is about 211. 211 is not just a CRISIS Hotline; it’s a HELPLINE.
Our guests from 211 are Colleen Phillips and Randee Gabriel. They’re going to talk about the work they do and the services 211 provides: From a helpful listening ear when you don’t know where to turn… to an important partner in helping you connect to community resources.
Dialing “211” provides individuals and families in need with a shortcut through what can typically be a maze of health and human service agency phone numbers.
What is 211?
211 is a community connection agency and a call center that really helps connect people to services 24 hours a day, 7 days a week, 365 days a year and it is free AND confidential.
When might someone dial 211?
Could someone call 211 and you would direct them to, or refer them to almost anywhere, right? The answer is, “yes.” 211 has over 1600 agencies in their database, so they can certainly connect a person to any resource they have currently in their database. They work very collaboratively with other like-minded organizations in other communities. So certainly, a person can pick up the phone if they just want to talk to someone. Maybe they’ve had a fight with a spouse, or maybe they just want to “vent”. A person doesn’t need to be seeking services to speak with one of our representatives. They are “there for you” when you want to be connected to an agency, or if you just want to talk.
If you ever find yourself in a difficult time, or if you’re ever in a situation that you don’t know how to navigate, certainly pick up the phone. 211 has a robust website, which is 211treasurecoast.org.
Currently, this very exciting program is only available in Palm Beach, Fl., but it very needed in every state and county.
The Navigator Network is for families of children (newborn to 22) that have disabilities. It, too, helps families navigate the maze of services, helps them get connected to an agency for persons with disabilities, and has helped with crisis situations and getting people connected to the med waiver in a crisis situation. They can provide assistance with referrals to other agencies, or to get them connected to someone at the school district if they’re having difficulties with services through the school district. And although that’s only in Palm Beach County, Fl., it does serve approximately 450 families a year.
Help Me Grow Program: A National Initiative
This started in Connecticut, and is now throughout the United States (presently in 27 states). Florida became one of the affiliate states for the national organization four years ago. The program promotes early identification of developmental, behavioral and educational concerns. So as parents of children with disabilities, we all know how important that early identification piece is. The earlier, the better. The program also performs developmental and behavioral screenings for families online, through the mail, or it can be done with them over the phone. If the child has concerns, or the family needs information and resources and materials, we provide that. We provide referrals with follow-up and care coordination. This is what really sets Help Me Grow apart from other programs: Instead of doing the screening, assessing the results, and providing resources to the families, our care coordinators stay with that family.
Good mental health is just as important as physical health
The holidays are a very joyous time.
While this is a very wonderful time of the year for most, there are others that really struggle this time of year. 211 is available for them during the holidays, in the middle of the night, ANY time you need help, 211 is here to help!
Ways family members or friends can help.
Warning signs to be on the lookout for over the Holidays?
While you’re around that family table for your Thanksgiving or Christmas dinner, take a moment to see if you can spot some signs that someone might be in a “down mood” or “depressed” state. Perhaps, some tell-tale warning signs might even appear like a person talking about “not being around anymore”, or they’re talking about committing suicide. Those should be REALLY BIG red flags to you. Other language warning signs include talking about “being a burden to themselves, and for other people in the family”, feeling “trapped”. Or even mentioning “unbearable pain” that they’re experiencing.
Changes in behavior also are warning signs: increased/new possible drug use, or alcohol use, signs of self-harm, not wanting to be around family and friends, not visiting, calling, being very easily agitated, or fatigued. These are all possible signs to be aware of.
Additionally, one must also be aware of mood changes. Signs of depression, anxiety, loss of interest with family members and things that they once loved at certain times in their life, or being very irritable, or very agitated. This is especially important if there are, in fact, previous diagnoses of, or historical occurrence of, mental illness, depression, BPD, drug or alcohol abuse, etc…
The bottom line is that there IS HELP….there IS a way to get connected to that help…..and there is a way to avoid tragedy…and it is as simple as dialing 2-1-1
Links mentioned in this episode:
211 Treasure Coast
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